Booking & Cancellation Policies
- Cancellations: In order to avoid the penalty charge (first night’s stay including tax), cancellations must be received at least 1 day before arrival and no later than 11:00 a.m.
- No-show fee: First night’s stay including tax.
- Payment: Total amount will be paid at the hotel upon arrival
- All reservations have to paid at the moment of reservation with a valid credit card.
- Check-in: 12.00 noon
- Check-out: 12.00 noon
- Infants under 2 years (in a cot), sharing a room with 2 adults are free of charge.
- At Hotel Playa La Arena and Bitácora, children of 2-10 years receive a reduction of 50% when sharing a room with 2 adults. (Maximum occupancy 3 adults and 1 child up to 10 years per room, or 3 adults and baby in a cot).
- At Hotel Vulcano and Arona Gran the third occupant (older than 2 years) receives 30% discount. (Maximum occupancy 3 Occupants/room or 2 Occupants and a baby in a cot)
Modifications and cancellations have to be made through our website.
California, 1 Playa de las Américas Tenerife España T: +34 922 791 540 F: +34 922 796 677 E:
0800 9171464 (UK only)
Online Reservations Freephone Support
Mon - Fri 09:00-17:00
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